Working hours: 10am-5pm (14 hours a week, includes some Saturdays)

Wage: £12.71 per hour

Overview

To provide professional, reliable, and customer-focused support within the Mill Shop, ensuring an excellent shopping experience for all customers. The role involves delivering high standards of customer service, maintaining a clean, organised, and welcoming retail environment, assisting with stock management and replenishment, and supporting the efficient day-to-day operation of the shop. This position is well suited to an individual who enjoys working with people, takes pride in delivering exceptional service, and is c

ommitted to contributing positively to a successful retail team within a flexible part-time role.

Key responsibilities

• Welcome and assist customers in a professional and friendly manner.
• Help customers locate products and provide advice on product selection.
• Process cash and card transactions accurately.
• Replenish and merchandise stock on shelves and displays.
• Answer customer queries and resolve issues where appropriate.
• Report any discrepancies, concerns, or problems to the Store Manager.
• Maintain a clean, tidy, and well-presented store environment.
• Ensure merchandise is correctly priced and labelled.
• Follow company procedures and brand guidelines.
• Monitor store security and remain vigilant for shoplifting or fraudulent transactions.
• Keep up to date with promotions, offers, and product information.

Skills & Knowledge

• Previous retail sales experience.
• Excellent customer service and communication skills.
• Friendly, approachable, and engaging personality.
• Comfortable interacting with members of the public.
• Helpful, polite, and professional manner.
• Good IT skills, including stock control systems.
• Reliable and able to work independently and as part of a team.
• Smart and professional appearance.
• Flexible approach to working hours.
• Positive attitude and willingness to learn.
• Strong attention to detail and commitment to maintaining high store standards

Who we want

• Hungry – we want you to commit to working hard, have a burning desire to achieve your goals and are willing to put in the effort and dedication to make them a reality.

• Humble – we want you to recognise your strengths while staying open to learning, growing and acknowledging the contribution of others.

• Smart – we want you to be honest and inclusive and respectful of others, value diversity and foster a sense of belonging for everyone.

Working at Moon

We are an international brand with a long-standing reputation for innovation, design and premium quality – producing authentic, woollen fabrics and accessories for leading fashion brands and interior designers worldwide.

As one of the select few mills in the UK that can perform all processes at a single site, we boast remarkable versatility and the ability to control each process to meet our exacting standards. Each of these processes required incredible expertise and finesse, which is where our fantastic, diverse team come into play who champion a culture that encourages leadership, creativity, innovation and learning p interacting as one team, irrespective of position or level.

Even after almost two centuries in business, we remain incredibly ambitious with big plans for growth and expansion. End-to-end technology integration, growing new routes to market, and increasing brand awareness are just some of the exciting new projects in the pipeline, with plenty more to come.