Overview

The Business Administration course equips students with a highly transferable set of knowledge, skills, and behaviours that are applicable across all sectors, including small and large businesses in the public, private, and charitable sectors. This course prepares students to work independently or as part of a team to develop, implement, maintain, and improve administrative services.

Course Objectives

Students will:

• Develop key skills and behaviours to support progression toward management responsibilities.
• Learn to support and engage with various parts of an organisation.
• Interact effectively with internal and external customers.
• Contribute to organisational efficiency by supporting functional areas, working across teams, and resolving issues.

Key Skills and Competencies

Upon completion of this course, students will be able to:

• Deliver responsibilities efficiently and with integrity.
• Exhibit strong communication skills, both written and verbal.
• Adopt a proactive approach to skill development.
• IT Skills, use of multiple IT packages and system relevant to their organisation
• Demonstrate initiative and manage priorities and time effectively.
• Apply problem-solving and decision-making skills.
• Show potential for people management responsibilities, including mentoring and coaching others.

Course Structure

The course covers a range of topics essential for business administrators, including:

• Administrative service development and implementation
• Cross-functional team collaboration
• Customer interaction and service
• Efficiency and productivity enhancement
• Communication and interpersonal skills
• Time management and prioritisation
• Problem-solving and decision-making strategies
• Leadership and management foundations