Job Titles: Sales Administrator Apparel
Department:  Apparel Sales
Reports to: Head of Apparel Sales
Hours: Mon-Fri (office based)
Salary: £29,172.00 per annum

Purpose

The purpose of this role is to support the effective day-to-day management of a suite of customers and agents, ensuring a consistently high standard of service and smooth operational delivery. You will be responsible for accurate order processing, clear communication, and coordinating closely with production and logistics to ensure customer requirements are met on time and in full.

You will also play a key role in managing shipping processes and documentation, ensuring all orders are handled compliantly and efficiently. Alongside delivering excellent customer support, you will help maintain strong relationships and contribute to the ongoing development and growth across these accounts.

Basic responsibilities are, but not limited to, answering calls, replying to emails and processing new orders, following the progress of existing orders, processing sampling and building relationships with existing and new customers as well as maintaining customer satisfaction.

Core Responsibilities

• Act as the primary contact for an agreed list/market of customers, including any relevant agents, ensuring a responsive, accurate and high-quality service at all times.
• Build strong relationships and promote the full product range, including new developments and sustainability initiatives.
• Manage all customer orders from receipt through to delivery, ensuring accuracy, timely processing and clear communication throughout.
• Provide up-to-date and reliable information on order status, production schedules and stock availability, working closely with production to manage expectations.
• Take ownership of MTO and bespoke orders, ensuring effective coordination across internal teams and clear communication with customers.
• Proactively manage stock planning and availability for export accounts to ensure continuity of supply.
• Prepare and manage all documentation, including commercial invoices, packing lists and any country-specific requirements.
• Ensure all activity is compliant with customs regulations, shipping requirements and agreed Incoterms.
• Liaise with the internal warehouse team and freight forwarders/logistics providers to coordinate shipments and resolve any issues or delays.
• Maintain accurate records and ensure a high level of attention to detail across all export documentation and processes.

• Processing pro-forma order payments and track unpaid orders.

Team & Operational Responsibilities

• Support wider Customer Support team activity, including shared inbox management, ensuring all enquiries, orders and sampling requests are handled efficiently by the relevant personnel.
• Maintain working knowledge of all customer activity to support team cover during periods of absence or peak workload.
• Contribute to maintaining consistent service levels across both UK and export accounts.

• Process returned orders and arrange collections via the courier network as required
• Opening customer accounts and maintaining customer records by updating account information when required. 

Commercial Awareness & Development

• Identify opportunities to grow existing accounts and support the development of new business through research and customer engagement.
• Continuously develop knowledge of customers, markets and competitors to support effective account management.

• Attracting potential customers by answering product questions; suggesting information about products and the overall services offered by the business.
• Resolving challenges by clarifying the customer’s query determining the cause of the situation, selecting and explaining the best solution to resolve and follow up to ensure resolution

Essential attributes

• Hungry – we want you to commit to working hard, have a burning desire to achieve your goals and are willing to put in the effort and dedication to make them a reality.
• Humble – we want you to recognise your strengths while staying open to learning, growing and acknowledging the contribution of others.
• Smart – we want you to be honest and inclusive and respectful of others, value diversity and foster a sense of belonging for everyone.

Essential skills and Knowledge

• Strong understanding of customers and agents and their role within the wider market, including awareness of competitor activity.
• Excellent communication skills, with the ability to respond clearly and professionally across telephone, email and face-to-face interactions.
• Ability to confidently present products and communicate the value and story behind the brand.
• Proven experience in domestic and export processes, including preparation of documentation (e.g. commercial invoices, packing lists) and an understanding of customs requirements and Incoterms (this is key and should be explicit).
• High level of organisation with the ability to manage multiple priorities, maintain accuracy and meet deadlines in a fast-paced environment.
• Strong attention to detail, particularly when handling orders, data and export documentation.
• Ability to work under pressure, managing competing demands while maintaining a high standard of customer service.
• Proactive and solution-focused, with the confidence to identify issues and take ownership to resolve them.
• Strong collaboration skills, working effectively with colleagues across departments such as Production, Design and Marketing.
• Willingness to support team priorities and contribute to consistent service delivery across both UK and export activity.
• Demonstrates curiosity and a willingness to learn, actively building knowledge of products, customers and processes.
• IT literate, with experience of order processing systems and Microsoft Office tools (or similar). Experience of SAP also advantageous.
• Languages would be an advantage but not essential.

Desired:

• Basic understanding of woven textiles and manufacturing.

If you are interested in any of the roles, please email/send/hand in your CV and cover letter to samantha.field@moons.co.uk or careers@moons.co.uk